Online Consultation
Online consultations provide self-help tools allowing you to manage your own needs without visiting the practice. Simply fill in a questionnaire which your GP will receive and respond to within one working day.
To submit an Online Consultation, click on one of the links below.
What happens when you submit an online consultation
1. First review
- A member of our reception team reviews your request.
- They will direct it to the right team – either a doctor or our non-clinical/admin team.
- If another service is more suitable, they will advise you.
2. Administrative queries
- If your request is admin (e.g. fit notes, letters, test results), our reception or back-office team will process this.
- This can take a few days, depending on the request.
3. Medical queries
- A GP usually reviews your request the same day (or the next working day).
- They will decide if you need to be seen today or if your issue can be dealt with later.
4. Contacting you
- Please keep your phone available on the day you submit your consultation.
- We may call you to arrange an appointment.
- If you need urgent same-day care but we are full, we may offer you an appointment at one of our other sites, or direct you to NHS 111.
5. Non-urgent needs
- If your issue is non-urgent, we will usually contact you within 5 days to offer an appointment.
- The appointment may be later, but this helps us book you with the most appropriate clinician.
Many things can be self managed at home and dealt with without the need for a trip to the health centres, look through our self-care advice and services section for more information. For things which cannot be managed, you can use online consultation to make sure you see the right person, in the right place, at the right time.
NHS App
Try the NHS App. If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the NHS App to get health advice, order repeat prescriptions, manage your hospital referrals, view your GP health record and more. If you already use Patient Access you can continue to use it but you can use the NHS App as well. For more information go to www.nhs.uk/nhsapp.
What the NHS App does
- get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it.
- order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
- book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments.
- check your symptoms – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you.
- register your organ donation decision – choose to donate some or all of your organs and check your registered decision.
- find out how the NHS uses your data – choose if data from your health records is shared for research and planning.
- view parts of your GP record – including information about medication, allergies, vaccinations, previous illnesses and test results.
If you’re a patient at our practice you can use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
Get the app
Non-urgent advice: Having Problems?
You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices